Privacy Policy
Wedo ("we," "us," or "our") is committed to protecting your personal information and ensuring its security. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you interact with our services, visit our website, or engage with us in any capacity. By using our services, you agree to the terms outlined in this policy.
1. Definitions
Processing: Any operation performed on personal data, including collection, storage, use, or disclosure.
Data Controller: The entity that determines the purposes and means of processing personal data (in this case, Wedo).
Data Processor: A third party that processes personal data on behalf of the data controller.
Data Subject: The individual to whom the personal data relates.
Customer Support Information
Records of your interactions with our customer support team (e.g., emails, chat logs, phone calls).
Information provided for troubleshooting or warranty claims.
Sensitive Personal Data
In rare cases, we may collect sensitive personal data (e.g., health information or biometric data) if necessary for specific services. In such cases:
We will obtain explicit consent before processing.
We will implement additional security measures to protect this data.
We will only process it when strictly necessary for the specified purpose.
2. How We Use Your Information
Service Provision
To process purchases, deliver products, and provide after-sales support.
To manage warranties, repairs, and returns.
Communication
To respond to inquiries, provide customer support, and send service-related updates.
To send promotional materials, newsletters, and information about new products or offers (you can opt out at any time).
Legal and Regulatory Compliance
To comply with applicable Qatari laws, regulations, and legal requests.
To conduct audits, investigations, or fraud prevention activities.
Improvement of Services
To analyze website usage, improve our offerings, and enhance user experience.
To conduct market research and develop new products.
3. Sharing of Your Information
Wedo does not sell or rent your personal information to third parties. We may share your information with:
Service Providers
Third-party vendors, consultants, and partners who assist in providing our services (e.g., payment processors, IT providers, logistics companies).
These parties are contractually obligated to protect your data and use it only for specified purposes.
Legal Authorities
If required by law, or in response to valid requests by public authorities, we may disclose your personal information to comply with legal obligations.
Cross-Border Transfers
In some cases, your data may be transferred to or accessed by entities outside Qatar. We ensure such transfers comply with applicable laws and are protected by appropriate safeguards.
4. Data Security
We implement robust security measures to protect your personal information, including:
Technical Measures
Encryption of sensitive data during transmission and storage.
Regular security audits, vulnerability assessments, and penetration testing.
Organizational Measures
Restricted access to personal data, limited to authorized personnel only.
Employee training on data protection and privacy best practices.
Data Breach Notification
In the event of a data breach that may pose a risk to your rights and freedoms, we will notify the relevant Qatari authorities within 72 hours of becoming aware of the breach.
Inform affected individuals without undue delay, where required by law.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws in Qatar. Specific retention periods include:
Customer account information: 5 years after the last interaction.
Transaction data: 7 years for tax and accounting purposes.
Marketing preferences: Until you unsubscribe or request deletion.
After these periods, we securely delete or anonymize the data.
6. Your Rights
Access and Correction
Request access to the personal information we hold about you.
Request corrections to any inaccurate or incomplete data.
Deletion and Restriction
Request deletion of your personal information, subject to legal or contractual obligations.
Request restriction of processing under certain circumstances.
Objection and Portability
Object to the processing of your personal data for specific purposes.
Request a copy of your data in a structured, machine-readable format.
We aim to respond to all data subject requests within 45 days, as required by Qatari regulations. If we require more time, we will inform you within this period.
7. Data Protection Officer (DPO)
Wedo have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with applicable laws.
You can contact our DPO at: Email: [email protected]
8. Record of Processing Activities
We maintain a detailed record of our data processing activities as required by Qatari law. This record includes:
The purposes of processing.
Categories of personal data processed.
Recipients of data.
Security measures implemented.
9. Children's Privacy
We do not knowingly collect or process personal data from children under the age of 18 without parental consent. If you believe we have inadvertently collected such data, please contact us to have it removed.
10. Local Representative
11. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
12. Third-Party Links
Our website may contain links to third-party websites. Wedo is not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Significant changes will be communicated through our website or other appropriate channels.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Wedo
Office 2, floor 2, Mirqab Mall, Mirqab st. Doha, Qatar
Email: [email protected]
Phone: +97430073030
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